GENERAL TERMS AND CONDITIONS
                       (Continued)
   
               (2)  Receipt of a complaint will be logged and the
     following information will be maintained: (1) name of party,
     (2) date complaint was received by Clear Creek, (3) Specific
     nature of the complaint, i.e., allocation of capacity,
     pending request, etc.
   
               (3)  Clear Creek shall respond initially within
     forty-eight hours, or two Business Days, whichever is later,
     from the date Customers complaint is received.
   
               (4)  The complaint will be forwarded to the
     appropriate party for further review/resolution.  Each
     complaint shall be investigated and Clear Creek shall
     respond in writing within 30 Days of receipt of the partys
     complaint.  The response shall indicate the validity of the
     complaint and what corrective action, if any, has been or
     shall be taken.
   
               (5)  The complaint log will then be updated to
     reflect that the response has been provided.
   
          19.3 Communication of Pricing and Capacity Information.
     Clear Creek will establish and shall maintain a
     contemporaneous information method to comply, to the extent 
     practicable, with the Order No. 497 requirement of
     contemporaneous communication to all "potential shippers" of
     certain information provided to a marketing affiliate.  This
     information may be accessed on Clear Creeks Internet web
     site.
   
          19.4 Procedures to Eliminate Affiliate Advantage.
     Clear Creek shall implement, to the extent practicable, the
     following procedures to eliminate any advantages to its
     marketing affiliate:
   
              (1) Clear Creek shall contemporaneously post on
     its Internet web site all capacity and storage related
     information that it provides to its marketing affiliate.
   
              (2) Clear Creek shall identify all Storage Service
     Agreements with its marketing affiliate on its Internet web
     site.  If Clear Creek offers a storage discount in a
     transaction in which an affiliated marketer is involved, it
     will offer comparable discounts contemporaneously to all
     similarly situated non-affiliated Customers.  Clear Creek
     will post notice of any such transaction involving an
     affiliated marketer on its Internet web site within 24 hours